Privacy Policy

Last Updated: October 7, 2026

At Tosavela, we respect your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit tosavela.shop, place an order, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect:

  • Contact information: Your name, email address, telephone number, and delivery address.
  • Order information: Products purchased, payment status, and return or refund records.
  • Customer communications: Information you provide when requesting assistance.
  • Technical information: Your IP address, browser, device information, and interactions with our website, collected through cookies and similar technologies.

Payment details are processed by the payment providers available at checkout. Please do not send payment card details by email.

How We Use Information

We use personal information to:

  • Process payments and fulfill orders.
  • Provide shipment updates and customer support.
  • Handle returns, refunds, and other order requests.
  • Detect fraud and protect our store.
  • Improve website functionality and shopping experiences.
  • Send marketing communications where permitted by law.
  • Meet applicable legal and recordkeeping obligations.

Information Sharing

We share information with Shopify and service providers that support payment processing, delivery, website operation, and customer service.

If advertising or analytics tools are enabled, information may also be processed by those providers, subject to applicable privacy and consent requirements.

We may disclose information where legally required or necessary to protect our customers and business.

Cookies and Your Choices

Cookies help operate our store and may support analytics or advertising. You can manage cookies through your browser and any privacy controls available on our website.

You may unsubscribe from marketing emails using the unsubscribe link. Order-related messages may still be sent.

Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information, restrict processing, withdraw consent, or opt out of certain advertising-related sharing.

To submit a request, email support@tosavela.shop. We may need to verify your identity.

Security, Retention, and International Processing

We use reasonable safeguards to protect information, although no system is completely secure. Information is retained as necessary for orders, support, legal obligations, and dispute resolution.

Our service providers may process information in other countries, with safeguards where required by applicable law.

Updates and Contact

We may revise this policy and update the date above. For privacy questions, contact:

Email: support@tosavela.shop