Return & Refund Policy

Last Updated: October 7, 2026

We want you to understand your return options before shopping with Tosavela.

30-Day Return Window

You may request a return within 30 days after receiving your order, including for a change of mind.

For change-of-mind returns, products must be:

• Unused and unworn.
• In their original condition.
• Returned with original tags, accessories, and packaging.
• Accompanied by an order number or proof of purchase.

These conditions do not restrict your statutory rights concerning faulty or incorrectly supplied goods.

How to Request a Return

1. Email support@tosavela.shop with your order number, the item you wish to return, and the reason.
2. We will review your request and provide return instructions and the appropriate return address.
3. Return the item by mail according to those instructions.
4. Keep your shipping receipt and tracking information.

Please contact us before sending a return. The address on the original parcel may not be the correct return destination.

Return Shipping Costs

 

For a return caused by our error, we will arrange a prepaid label where available or agree on reimbursement of reasonable return postage before shipment.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Contact us promptly if your order arrives damaged, defective, or incorrect. Include your order number and, where possible, photographs of the item and packaging.

We will investigate and arrange an appropriate replacement, return, or refund.

Refund Processing

After receiving and inspecting your return, we will notify you of the outcome.

Approved refunds will be initiated to the original payment method within 10 business days. Your bank or payment provider may require additional time to display the funds.

For voluntary returns, any original shipping charge is non-refundable unless applicable law requires otherwise. For confirmed damaged, defective, or incorrect items, applicable original shipping charges will also be refunded.

Contact us if you have not received your refund 15 business days after approval.

Exchanges and Cancellations

For an exchange, contact us to discuss availability and the return procedure.

To cancel an order, email us as soon as possible. If fulfillment has already progressed, cancellation may not be possible, and the return procedure will apply.

Exceptions and Consumer Rights

Personalized products and gift cards are excluded from voluntary returns unless otherwise stated or required by law. Eligible discounted products remain covered by our standard return policy.

Nothing in this policy limits mandatory consumer rights, including applicable cancellation rights.

Return assistance: support@tosavela.shop