This policy explains order processing, delivery estimates, and shipment support for purchases from Tosavela.
We deliver to destinations available at checkout. If your address is not supported, checkout will not offer a delivery option.
Applicable shipping charges are displayed before you complete your purchase.
Free shipping applies only when expressly offered and reflected at checkout. Promotional shipping conditions will be stated with the offer.
| Stage | Estimated timeframe |
|---|---|
| Order processing | 1–3 business days |
| Standard shipping transit | 7–21 business days after dispatch |
| Estimated total | 8–24 business days from payment confirmation |
Processing begins after payment confirmation and any necessary order verification.
Business days exclude weekends and relevant public holidays. Any destination-specific timeframe displayed before purchase applies to that order.
Delivery estimates are not guaranteed arrival dates. Customs checks, carrier disruptions, public holidays, and peak periods may affect delivery.
If we become aware of a significant processing delay, we will notify you and explain the available options.
When tracking is available, shipment details will be emailed after dispatch.
Tracking updates may take time to appear while the carrier processes your parcel.
Check your delivery address carefully before purchasing.
If you need a correction, contact support@tosavela.shop promptly. Address changes after dispatch may not be possible. If an address issue affects delivery, we will help investigate the available options.
Cross-border deliveries may incur import duties, taxes, or carrier handling charges under local rules.
Unless expressly included or collected at checkout, these charges are payable by the recipient. Contact us before purchasing if you need clarification.
If delivery is overdue, tracking has stopped updating, or your parcel arrives damaged, email us with your order number and relevant details.
We will investigate with the carrier and provide an appropriate resolution consistent with applicable consumer rights. A delivery scan alone does not prevent you from reporting a missing parcel.
Shipping assistance: support@tosavela.shop
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